Refund and Returns Policy
At AMC Traders, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your order, we offer a transparent Refund and Return Policy to make the process as easy and convenient as possible. Please review the following guidelines before initiating a return or refund.
1. Refund Eligibility
a. You may be eligible for a refund if:
- The product is damaged, defective, or not as described.
- The product is missing parts or accessories.
- The product does not function as intended.
b. Refunds are subject to verification and evaluation by our customer support team.
2. Return Process
a. To initiate a return, you must contact our customer support within [number of days, e.g., 14 days] from the date of delivery.
b. Provide relevant details about your order and the reason for the return. Our customer support will guide you through the return process and provide you with a Return Authorization Number (RAN) if your return is eligible.
c. Please ensure that the product is in its original condition, unused, and in the original packaging when returning it.
d. You are responsible for covering the shipping costs for the return, unless the return is due to our error or a defective product.
3. Refund Process
a. Once we receive the returned product and verify its eligibility for a refund, we will process the refund within [number of days, e.g., 7 days].
b. Refunds will be issued to the original payment method used for the purchase, unless otherwise agreed upon with the customer.
c. In case of payments made through credit cards, the refund may take additional time to reflect on your account, depending on your bank’s processing times.
4. Non-Refundable Items
a. Certain items are non-refundable, including but not limited to:
- Products marked as “Final Sale” or “Non-Returnable.”
- Gift cards or vouchers.
- Personalized or customized products.
5. Exchange Policy
a. We do not offer direct product exchanges. If you wish to exchange a product, please follow the standard return process, and we will assist you with a refund. You can then place a new order for the desired product.
6. Damaged or Defective Products
a. If you receive a damaged or defective product, please contact our customer support immediately. We may request photographic evidence of the issue to expedite the resolution process.
7. Cancellation of Orders
a. If you wish to cancel an order before it has been shipped, please contact our customer support as soon as possible. If the order has not been processed for shipping, we will cancel the order and issue a full refund.
8. Changes to the Refund and Return Policy
a. We reserve the right to update or modify this Refund and Return Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
If you have any questions or need further assistance regarding our Refund and Return Policy, please contact our customer support at the provided channels.